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PTSD Resolution has agreed to adhere to a strict set of codes and a fundraising promise committing us to treat the public with respect, fairness, honesty and clarity in all our money raising activities.
If you have a complaint related to fundraising by or for PTSD Resolution, contact us in the first instance, or click the link to the official Fundraising Regulator website to see the complaints process.
PTSD Resolution is a charity registered in with the Charities Commission in England and Wales and our registration number is 1202649.
The Charities Commission in England and Wales is the lead regulator for PTSD Resolution.
Refund statement
As a charity, PTSD Resolutions is dependent on and incredibly grateful for your generous donation.
In compliance with legal and best practice regulations set by the Charity Commission, the Institute of Fundraising and the Fundraising Standards Board, all donations we receive (including registration fees for running participation) are treated as irrevocable gifts and, as such, are non-refundable.
However, if you suspect your credit card has been used incorrectly, or you have any other issue that you would like to discuss, please contact us as soon as possible on 0300 302 0551 (Monday to Friday, 9am to 5pm) or by emailing: coord@ptsdresolution.org
Please note, donations made by direct debit are covered by the Direct Debit guarantee.
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