PTSD Resolution Secures Renewed Accreditation

PTSD Resolution Secures Renewed Accreditation from the Royal College of Psychiatrists

Veterans' mental health charity awarded renewed Quality Network accreditation, reinforcing its commitment to service quality and high standards of care for the UK Armed Forces community.

PTSD Resolution (Charity No. 1202649), provider of free, prompt and confidential mental health treatment for Armed Forces' veterans, reservists and their families worldwide, has been awarded renewed accreditation by the Royal College of Psychiatrists' Quality Network for Veterans Mental Health Services (QNVMHS).

The award, formally confirmed on 19 February 2026 for three years, represents the most rigorous quality standard in the UK veterans' mental health sector. PTSD Resolution has been involved with the network since its inception in 2020 and was among the first to achieve full accreditation.

To achieve QNVMHS accreditation, services must meet 100% of their Type 1 standards, 80% of Type 2 standards and 60% of Type 3 standards – covering everything from comprehensive clinical assessment through to staff training, supervision and the measurement of clinical outcomes. The process involves an extensive self-review followed by an independent peer review visit conducted by staff from other accredited services and a veteran representative.

Charles Highett, CEO of PTSD Resolution, said: "This accreditation is tremendously important to us. It provides independent assurance to our clients, our referral partners and funders that we deliver a high-quality service that meets demanding standards of governance and care. The QNVMHS process is demanding – and rightly so. It holds us to account and drives us to keep improving.

"At a time when demand for our services is growing rapidly – we treated a record 592 clients in 2025, up 29% on the previous year – this accreditation confirms that growth has not come at the expense of quality. Every veteran and family member who comes to us can be confident they are receiving treatment from a service that has been independently assessed and approved."

Founded in 2009 and now in its seventeenth year of operation, PTSD Resolution has had nearly 4,800 referrals. Treatment is delivered free of charge, locally or online worldwide, through a nationwide network of 200 Human Givens therapists. Clients typically complete an average of seven sessions.

The charity's clinical outcomes are independently verified through peer-reviewed research. The charity delivers exceptional results, with 82% of veterans, reservists and families completing their mental health treatment programme. Independent research published in Occupational Medicine by Nottingham Trent University has confirmed a 79% reliable improvement rate, with a 66% recovery rate for PTSD cases – all achieved at an average cost of just £910 per therapy course, free of charge to clients.

PTSD Resolution is one of the few accredited services that also works with veterans in prison; those dealing with substance misuse; overseas veterans and veterans and their families living abroad; and affected family members, including partners and children, who may experience secondary trauma from living with a traumatised veteran.

Growing Recognition Across the Sector

The QNVMHS renewal comes during a period of significant recognition for the charity. In 2025, PTSD Resolution was awarded the Ministry of Defence's Employer Recognition Scheme Gold Award and received NHS Veterans Aware accreditation from the Veterans Covenant Healthcare Alliance. An independent evaluation by Pro Bono Economics concluded that the charity delivers "profound clinical and societal benefits, with economic returns well above its costs".

Highett added: "Our accreditations underpin the governance arrangements that allow us to partner effectively with the NHS and with other veterans' charities, while also giving confidence to the organisations that fund our work. Today, more than 70% of our clients come through partner referrals – and those partners need to know they are referring into a service that has been independently assessed and approved."

Notes to Editors
About PTSD Resolution PTSD Resolution (Charity No. 1202649) provides free, prompt, confidential and effective mental health treatment for Armed Forces' veterans, reservists and their families worldwide. Founded in 2009, the charity delivers therapy through a UK network of 200 Human Givens therapists, available locally and online. It has treated over 4,800 clients to date. The charity operates with no salaried staff or assets, ensuring funds go directly to delivering therapy and essential research, at an average cost of £910 per therapy programme.

About the QNVMHS
The Quality Network for Veterans Mental Health Services (QNVMHS) is a quality improvement programme run by the Royal College of Psychiatrists' Centre for Quality Improvement. Established in 2020, the network promotes quality improvement within veterans' mental health services across the UK through structured peer review against evidence-based standards. The accreditation recognises service quality, governance and adherence to agreed standards.

Media Contact
PTSD Resolution www.ptsdresolution.org Helpline: 0300 302 0551

FAQs
Q. What is QNVMHS accreditation?
A. The Quality Network for Veterans Mental Health Services (QNVMHS) is a quality improvement programme run by the Royal College of Psychiatrists. It is the most rigorous quality standard in the UK veterans' mental health sector, requiring services to meet demanding thresholds across clinical assessment, care delivery, staff training and outcomes measurement through an independent peer review process. The accreditation recognises service quality and governance rather than endorsing specific clinical methods or outcomes.

Q. What does this accreditation mean for veterans using PTSD Resolution?
A. It provides independent assurance that the charity's service meets demanding standards of quality and governance. Veterans, reservists and family members can be confident they are receiving treatment from a service that has been independently assessed and approved by the Royal College of Psychiatrists – and that the charity's rapid growth has not come at the expense of the standards it is held to.

Q. How effective is PTSD Resolution's treatment?
A. Independent of the accreditation, the charity's clinical outcomes are verified through peer-reviewed research. The charity delivers exceptional results, with 82% of clients completing their treatment programme, a 79% reliable improvement rate and a 66% recovery rate for PTSD cases – all independently verified by research published in Occupational Medicine. Treatment typically completes in an average of seven sessions at a cost of just £940 per therapy course, delivered free to clients.

Q. How can veterans access PTSD Resolution's services?
A. Treatment is free, confidential and available to any Armed Forces veteran, reservist or family member. There is no need for a GP referral. Veterans can call the helpline on 0300 302 0551 or visit www.ptsdresolution.org. Therapy is available locally through a network of 200 therapists across the UK, as well as online and by telephone – including for veterans living overseas.