Privacy policy

PTSD Resolution is a registered charity no. 1202649. Our registered office is PTSD Resolution Ltd., c/o Chantry House, 22 Upperton Road, Eastbourne, East Sussex. BN21 1BF. We are registered with the Information Commissioner’s office, registration number Z2392760.

Introduction

PTSD Resolution takes your privacy very seriously and is fully committed to ensuring that it is properly protected. This Privacy Notice explains how we collect and use personal information of people who visit our website or give us their personal information, whether by telephone, e-mail, text/messaging service, or face-to-face.

We update this privacy policy regularly to ensure that it complies with the latest regulations and best practices. The policy was last reviewed on 5th August 2024.

How We Use Personal Information

• For visitors to our online shop (see our separate shop privacy policy)
• For visitors to our website:
  • We automatically collect technical information, including but not limited to: IP addresses, browser type and version, operating system, and platform.
  • We also collect information about user visits, such as web pages visited, length of visits, page interaction information, and navigation methods. This may include contact preferences.
• For those who make enquiries because of visiting our website:
  • We retain any information provided to allow us to answer queries.
• For veterans and their families who become clients and progress into treatment, we use:
  • Your personal information to provide first-line help, support, and guidance.

What Information We Collect

• Personal Information:

  This includes, but is not limited to, full name, postal address, telephone numbers, email addresses, date of birth, military and medical history, emergency contact, and GP details.

• Special Category Information:

  This may include mental and physical health details, alcohol intake, use of prescribed and non-prescribed drugs, any criminal offences, relationship or sexual history, family and lifestyle details, employment details, religion, and cultural background.

How We Collect Personal Information

• From our website:

  Using cookies and analytics software, we track user activity.

• Directly from enquiries:

  Information provided via telephone, letter, text, email, or other means.

• From veterans and their families:
  • Through our initial screening process or during treatment sessions.
  • Through third parties with prior knowledge and consent, such as family members, friends, or healthcare providers.

Your Rights

• Right of access: Request access to your personal information.
• Right to correct: Have any errors in your personal information corrected.
• Right to restrict: Restrict the processing of your personal information. For example, request early removal of your contact information after an enquiry.
• Right to object: Object to the processing of your personal information except in cases of safeguarding, legal obligations, or professional requirements.
• Right to erasure: Request deletion of your personal information except where legally required to retain it.