PTSD Resolution - News article

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Milestone

PTSD Resolution Reaches 5,000th Referral Milestone in Treating Armed Forces Veterans and Family Members

"How can you put a price on a family reunited?" That is how one Armed Forces veteran described what recovery from trauma had given him back. PTSD Resolution, the charity providing free mental health treatment for Armed Forces veterans, reservists and their families, has treated its 5,000th client since it was founded in 2009.

"Five thousand clients represents far more than a number. Behind every referral is someone who has finally decided they no longer have to live with the effects of trauma. Every recovery means a veteran finding hope again, rebuilding relationships they thought were lost, and reclaiming a future they had stopped believing was possible." Charles Highett, CEO of PTSD Resolution

Charles Highett, CEO of PTSD Resolution, continued: "Those benefits do not stop with the individual. They ripple out to partners, children and whole communities. We estimate that more than 15,000 lives have been positively affected by the work of PTSD Resolution."

Trauma rarely stays contained to one person, and the charity's own estimate reflects that. When a veteran recovers, a marriage often steadies, a child gets a more present parent, a household regains stability.

A year of growing reach

This milestone has not arrived by chance. Over the past two years, working alongside an expanding network of military charities, service organisations and statutory partners, PTSD Resolution has increased the number of people it treats by more than 70%. The charity says it is now on course to treat between 700 and 800 veterans, reservists and family members this year, its busiest year since it was founded.

5,000

Clients treated since 2009

15,000+

Lives positively affected (charity estimate)

70%+

Increase in people treated over two years

700–800

On course to treat this year

More than 70% of the charity's clients are now referred by partner organisations, rather than arriving through direct contact. Highett said this reflects something the charity takes seriously:

"Other organisations are putting their own reputations behind us when they refer someone into our care. That level of confidence has to be earned, and it is earned session by session, outcome by outcome." Charles Highett, CEO of PTSD Resolution

Independently verified outcomes

These outcomes are supported by an independent evaluation published in Occupational Medicine in March 2025 (Hall and Greenberg), which assessed 211 veterans and family members treated by the charity. It found that:

82%

of clients completed their treatment programme

79%

achieved reliable improvement across anxiety and depression measures

66%

of those presenting with PTSD went on to recover

£910

average cost per client across all treatment

Treatment is delivered one-to-one through a nationwide network of 200 Human Givens Institute (HGI) therapists, in an average of seven sessions, either locally or remotely by phone and internet.

The growth PTSD Resolution has seen reflects two things happening at once: rising demand for specialist trauma treatment across the Armed Forces community, and a reputation, built over sixteen years, for delivering therapy quickly and backing it up with strong, independently verified clinical outcomes. Together, this has made PTSD Resolution one of the UK's leading independent providers of specialist trauma therapy for veterans, reservists and their families.

Support that reaches further

Those often overlooked

The charity is among the few organisations providing treatment for veterans affected by addiction or living overseas, as well as family members, including partners and children aged twelve and over, affected by living with a traumatised veteran.

TATE for employers

Its TATE programme, Trauma Awareness Training and Education, helps employers recognise the signs of trauma in their own staff and know where to direct them for support.

Five thousand clients is not a finishing line. It is another step towards a simpler goal: making sure that every veteran and family member living with trauma, wherever they are in the country, knows that effective help exists and is free to access.

For more information, or to make a referral, visit www.ptsdresolution.org.

Make a referral

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Frequently Asked Questions

Getting Help from PTSD Resolution

How do I know if I or a family member might need support?

Trauma from military service can show up in different ways: flashbacks, anger, difficulty sleeping, feeling on edge, or a sense of distance from the people you love. Family members often notice these changes too, sometimes before the veteran does. If any of this sounds familiar, you don't need a formal diagnosis to reach out. PTSD Resolution can talk you through what support looks like, with no pressure and no obligation.

Is the help really free, and will it cost me anything?

Yes, treatment is completely free for veterans, reservists and their eligible family members. PTSD Resolution has no salaried staff and relies on donations, so nothing is ever charged to you or your family for therapy.

Do I need to go through my GP or get a diagnosis first?

No. You can contact PTSD Resolution directly yourself, or a family member can get in touch on your behalf. There is no need for a referral letter, an assessment, or a diagnosis before reaching out. Call 0300 302 0551 or visit www.ptsdresolution.org to start the conversation.

How quickly will I be seen, and is it confidential?

PTSD Resolution aims to arrange a first session within around 12 days of getting in touch, far quicker than many other services. Everything you share is confidential, and sessions can take place locally, face to face, or remotely by phone or video call, whichever feels more comfortable for you.

Can my partner or children get support too, not just the veteran?

Yes. Trauma rarely affects only the person who served. Through the FAITH programme, PTSD Resolution supports partners and children aged twelve and over who are living with the effects of a loved one's trauma. You do not have to be a veteran yourself to reach out.

PTSD Resolution, Charity No. 1202649. If you or someone you know needs support, call 0300 302 0551 or visit www.ptsdresolution.org. If you are in crisis right now, please contact NHS 111 or the Samaritans on 116 123, available 24 hours a day.