SM, Veteran of Afghanistan

“I am writing to you to express my gratitude to PTSD Resolution — and more notably to my counsellor, C.”

“When I contacted PTSD Resolution, I was desperate and suicidal. Your streamlined process — whereby I went from speaking to someone on the phone to having the therapist call me within the hour — was the best and most effective I have experienced. You were noticeably better than ‘Combat Stress’ and NHS paths I have been down in the past. Of course, this is exactly what is needed when one is in this situation, but I can vouch that PTSD Resolution is the only organisation that has helped me when I have been suicidal — thank you!”

“C. owned the situation immediately when she called. She was compassionate to how I was feeling but built an instant rapport with me over the phone — and with that came trust. Trust was needed for me to have faith in counselling after many failed attempts and in humanity given my current state of mind.”

“I was in the middle of a breakdown during work and her phone call managed to ‘talk me back from the ledge,’ so to speak. Upon meeting C. for my first session, I was expectedly nervous and uptight — she put me at ease and very quickly worked out how to talk to me and get me talking to her.”

“Over the time I have been C.’s client, she has regularly checked in during the week, answered many questions out of hours, and provided a lot of extra reading and self-help material as I requested it. In short — C. has gone above and beyond, and I went from dreading therapy to looking forward to it very quickly. C. is an exceptional therapist, but her enthusiasm and passion for the job is something many veterans will appreciate when they are in a tough spot and feeling forgotten.”

“In summary, without PTSD Resolution I would have continued down a dark path. I have no doubt I would have ended up in prison or dead had I not had the time with C. and the tools she has now given me to create a better life for myself.”

“I would also like to note that I recently referred a friend who was suicidal to PTSD Resolution. After contacting many charities, organisations and even the emergency services, PTSD Resolution was the only organisation that gave him the time of day — and the support call he received later that day no doubt saved his life. Thank you! Yet again, your streamlined system is something other organisations should take note of.”